Shipping Policy

Free Shipping and Order Tracking

Free Shipping is available for qualified orders.

Bachendorf’s ships to all 50 United States.

If you have placed an order, please click here to view your Order Status.

Your Order 

Included With Your Order 

Shipping Upgrade Options 

Jewelry and Watches up to $1,000 

$50 FedEx Express

*Call for Upgrade options and pricing

Jewelry and Watches $1,001 - $150,000

Free *FedEx Express

 *Call for Upgrade options and pricing

All Jewelry and Watches Instore Pickup at Galleria N/A

Delivery Times:

Bachendorf’s ships via UPS or FEDEX. Once your order has been processed, it will be delivered to you according to one of the options listed.

* Please Note Special order or sized items ship via the method chosen on the day of completion or next business day. Customers will receive an email upon order processing with an expected ship date and a second email including tracking information on the date of shipment.

Delivery times are not guaranteed by Bachendorf’s or its carriers. We do our best to accomplish the above stated targets and goals but cannot be held responsible for weather or other events that cause the carriers to be delayed.

Instore Pickup: If you have chosen in-store pickup, you will receive an email indicating the order is ready for pick up. Please bring this email and a photo ID to the store for proof of purchase. 

If you have any questions concerning Shipping Methods or to upgrade your shipping method, please call 1-972-393-9900.

To check the status of your order any time, seven days a week, view your Order Status.

Adult Signature: To receive your shipment, an adult must be present and sign for the package.

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